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public:faqoxid2mollie [2020/02/27 15:56]
ruedigerhaegele [Configuration]
public:faqoxid2mollie [2020/03/02 13:07] (aktuell)
ruedigerhaegele [FAQ]
Zeile 68: Zeile 68:
  
 ====FAQ==== ====FAQ====
 +
 +===1. Where can I see orders in the backend?===
 +
 +  - Login to the OXID-Admin.
 +  - Click on the elements as shown in the screenshot below to
 +    - Open the menu “Administer Orders”
 +    - Select the menu entry “Orders”
 +    - Select a specific order
 +    - See the tab “Overview” (opened by default)
 +    - See the tab “Main” a.s.o.
 +
 +{{:​public:​mollie_faq_1.png?​400|}}
 +
 +===2. Where can I see refunds in the backend?===
 +  - Login to the OXID-Admin.
 +  - Click on the elements as shown in the screenshot below to
 +    - Open the menu “Administer Orders”
 +    - Select the menu entry “Orders”
 +    - Select a specific order
 +    - See the tab “Mollie”,​ here the refund-functions are provided.
 +
 +{{:​public:​mollie_faq_2.png?​400|}}
 +
 +===3. Where can I see shipping information/​ship items in the backend?===
 +In Question 1. and 2.is already described how to get in the OXID-Admin to the place where information about an order can be found. The tabs (numbered with 4 to 10) mentioned in question 1. will be described one by another below.
 +
 +{{:​public:​mollie_faq_3.png?​400|}}
 + 
 +  - Overview gives a general overview to the order. ​
 +    - To whom? 
 +    - What? 
 +    - Price / sum calculation
 +    - Status of payment and shipment
 +    - Information for internal organization
 +    - Shop-wide overview
 +    - Shipping-information / setting /sending
 +  - Main gives a deeper look at
 +    - Order/​Invoice-number
 +    - Payment
 +    - Shipping
 +  - Addresses shows
 +    - Invoice-address
 +    - Shipping-address
 +  - Products shows
 +    - an editable list of the ordered products
 +    - a calculation / sum for this order
 +  - History is of no real use and can be safely ignored
 +  - Downloads shows information about download-products contained in this order.
 +  - Mollie (see question 2.) allows the admin to
 +    - perform a full refund of the whole order-sum or
 +    - to perform a partial refund on order-position-base
 +
 +===4. Where can I find the settings of the Mollie plugin?===
 +  - Login to the OXID-Admin.
 +  - Click on the elements as shown in the screenshot below to
 +    - Open the menu “Extensions”
 +    - Select the menu entry “Modules”
 +    - Choose “Mollie Payments”
 +    - Click on the tab “Settings”
 +    - Click on “Basic configuration” to get the settings displayed
 +
 +{{:​public:​mollie_faq_4.png?​400|}}
 +
 +===5. What settings are possible within the backend?===
 +See the question 4. to get to the settings for the Mollie Payment module.
 +
 +{{:​public:​mollie_faq_5.png?​400|}}
 +
 +^No. ^configuration-option ^description ^
 +|1|„Mode“:​ „Test“ or „Live“|choose if you're still testing or already run the shop live / in production-mode|
 +|2|„Test API Key“|paste here the „Test API Key“ you can find in your Mollie account|
 +|3|„Live API Key“|paste here the „Live API Key“ you can find in your Mollie account|
 +|4|„Log result of transaction handling“|choose to log the result of transactions being performed|
 +|5|„Remove deactivated payment types“|choose not to display payment types which haven'​t been activated in the Mollie account|
 +|6|„Show icons“|display the icons of the payment types|
 +|7|„Status Pending“|set the order-status before the customer gets redirected to the payment-gateway|
 +|8|„Status Processing“|set the order-status for completed payments|
 +
 +===6. Where can I find the logs?===
 +There is a logging accessible for technically enabled users which have access to the MySQL-database of the shop. These can access the table “mollierequestlog” and read the request / response logging being written there.
 +
 +=== 7. What are the basic things to check while debugging?​===
 +  - Try to reproduce the problem in the demo-shop, i.e. go to https://​demoshop.rocks/,​ currently you find here
 +    - https://​ox611.mollie.demoshop.rocks/​ respectively
 +    - https://​ox611.mollie.demoshop.rocks/​admin and try out if the problem exists here, too.
 +  - Check the configuration and settings (see question 4 above). Make sure the “Live API Key” is the one the client/​merchant is supposed to use.
 +  - If you’re technically able: Check the table “mollierequestlog” (see qestion 6 above)in the database for helpful information.
 +  - If you don't get the problem solved yourself feel free to contact support@fatchip.de.
 +
 +=== 8. What are the installation instructions?​===
 +  - Change to the directory „source/​modules“ in your OXID eShop installation and create the directory „mollie“.
 +  - In this directory create a sub-directory „molliepayment“ and change to it. You find yourself in the path „source/​modules/​mollie/​molliepayment“ now.
 +  - Use a Git or SVN client to check out the module-files or download the ZIP-file https://​github.com/​mollie/​mollie-oxid/​archive/​master.zip and extract its content to this directory.
 +  - Open the file composer.json in the root-directory of your shop and add this autoload-configuration or add/​complete an existing configuration with the following:
 +    <​code>​
 +"​autoload":​ {
 +  "​psr-4":​ {
 +    "​Mollie\\Payment\\":​ "​./​source/​modules/​mollie/​molliepayment"​
 +  },
 +  "​files":​ ["​./​source/​modules/​mollie/​molliepayment/​lib/​mollie-api-php/​vendor/​autoload.php"​]
 +}</​code>​
 +  - Open a command-line on your webserver and execute the following command to regenerate the autoloader-files:​ vendor/​bin/​composer dump-autoload
 +  - Login to the OXID-admin of your shop and see the module „Mollie Payment“ in the list of modules at Extensions → Modules and click on „activate“ in case you find the module still being deactivated.
 +
 +{{:​public:​mollie_faq_6.png?​400|}}
 +
 +===9. What are the update instructions?​===
 +  - Make a backup of all the shop files. Do not proceed before a complete backup is created and stored locally.
 +  - See the installation instructions in question 8. 
 +  - Copy the files being addressed in 8.3. to their destination and overwrite the existing files with the new ones.
 +  - See 8.6.: Go to the OXID-Admin and click the button “Deactivate” and after it changed to “Activate” click it again.
 +  - Check the settings and configuration in the OXID-Admin.
 +  - Test the Mollie Payment in the frontend, i.e. perform a test-order for each activated Mollie payment-method.
  
  
 ====Support==== ====Support====
public/faqoxid2mollie.txt · Zuletzt geändert: 2020/03/02 13:07 von ruedigerhaegele